Tregenna Castle Resort FAQs

View our offers page and click on the section that interests you. You can click 'BOOK' from there. Alternatively, click ‘BOOK’ on the top right of the main page. Put in your arrival date, number of nights, number of adults and click ’SEARCH’. Special offers need to be paid in full at the time of reservation.

A dedicated member of our team will be answering calls and taking bookings between the hours of 9am to 5pm, seven days a week.

We answer each call personally and don’t hold people in a queue so please be patient or call back if you don’t get through first time.

Outside these hours the calls will be answered by our hotel reception desk, or by answerphone. Your details can be taken and we will call you back at a convenient time for you. Out of hours, you can book accommodation through our online booking system.

We will do our best to accommodate any changes, as long as we have availability in the hotel for your new dates. If the new dates are a higher rate, you will be asked to pay the difference. Just email our team at hotel@tregenna-castle.co.uk or call 01736 795254.

We reserve the right to retain the deposit. If the stay was booked as a special offer, the full payment will be retained.

Check-in for the hotel is at 3pm and check-out is at 11am. Check-in for self-catering is 4pm and check-out is 10am. Storing luggage is no problem. If you need different check-in/check-out times, please email us at hotel@tregenna-castle.co.uk or call us on 01736 795254 and we will try our best to accommodate your request.

Service dogs are welcomed but no other pets are permitted to stay at Tregenna Castle Resort.

We strongly advise that you protect your payment by purchasing travel insurance.

The hotel is 22 miles away from Newquay airport. Car hire is available from the airport. There are usually some taxis waiting outside the arrival area, however, it is best to book a taxi prior to your arrival.

St Ives train station is located above Porthminster beach. You can walk up from the station to the Resort in about 20 minutes. A taxi will cost about £6 and takes around five minutes.

To reach St Ives train station, you will need to change trains at St Erth station and take the branch line for what is one of the most scenic routes in the UK.

We have complimentary WiFi available to all guests in the Reception/Lobby area. In addition to this, there are other localised WiFi access points around the estate.

We provide toiletries, tea and coffee making facilities, and a hairdryer.

The properties vary in size and facilities, so please refer back to the specific property pages on our website for full details. Each property has tea towels, an oven cloth, a ‘j’ cloth, a few dishwasher tablets, washing up liquid, some toilet rolls and kitchen roll to get you started.

St Ives town centre and the beach is a 15–20 minute walk downhill from the hotel. It’s an uphill walk on the way back, so some people prefer to take a taxi back instead of facing the hills. Taxis can be organised at the hotel reception and cost about £6 each way.

St Ives is one of the most popular places to visit in Cornwall. With great surfing beaches, a wealth of fantastic bars, restaurants, and cafes, and an eclectic art scene, it's easy to see why so many visit again and again. Head over to our local area page to discover all our favourite things to see and do nearby.