Tregenna Castle cookie policy

This website https://www.tregenna-castle.co.uk/ (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”
means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“Personal Data”
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our”
means Tregenna Castle Hotel Ltd, Trelyon Avenue, St Ives, Cornwall TR26 2DE.

2. Information About Us

Our Site operated by Us, Tregenna Castle Hotel Ltd

If you would like to know more about how We use Cookies, please contact Us at Hotel@tregenna-castle.co.uk, by telephone on 01736 887 948, or by post at Tregenna Castle Hotel Ltd, Trelyon Avenue, St Ives, Cornwall TR26 2DE.

For more information about privacy, data protection and our terms and conditions, please visit the following:

a) Privacy Policy;

b) Terms and Conditions

3. How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for website usage and advertising purposes. By collecting this data, we can continually improve the website experience. These cookies are small text files which are stored on your computer by your web browser. They are not computer programs, and they can’t read any other information saved on your hard drive. They can’t spread viruses or obtain sensitive user information such as email addresses and credit card numbers.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

• Strictly Necessary Cookies
  A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
• Analytics Cookies
  It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
• Functionality Cookies
  Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
• Targeting Cookies
  It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
• Third-Party Cookies
  Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
• Persistent Cookies
  Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
• Session Cookies
  Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

Cookies on Our Site are not permanent and will expire as indicated in the table below.

For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

The following third-party Cookies may be placed on your computer or device:

Name of Cookie

a) Doubleclick
b) Google Tag Manager
c) Facebook
d) Fullstory
e) Responsetap

Purpose & Type

a) Other Google properties, like YouTube, may also use these cookies to show you more relevant ads.
b) These cookies identify user sessions, passing information back to Google Analytics. With this information, we can improve the website experience.
c) This cookie identifies user sessions, passing information back to Facebook’s advertising platform. This allows us to communicate the latest offers and events via Facebook and Instagram ads.
d) To track and improve the use of the website
e) Adds unique phone numbers so that calls derived from the website can be tracked

Provider

a) doubleclickbygoogle.com
b) Google.com
c) Facebook.com
d) fullstory.com
e) responsetap.com

Our Site uses analytics services provided by Google.com, Facebook.com and Responsetap.com. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service used by Our Site use analytics Cookies to gather the required information.

The analytics services used by Our Site uses the following analytics Cookies:

Name of Cookie

a) Universal Analytics
b) Facebook Pixel
c) Response Tap

Purpose & Type

a) These cookies identify user sessions, passing information back to Google Analytics. With this information, we can improve the website experience.
b) This cookie identifies user sessions, passing information back to Facebook’s advertising platform. This allows us to communicate the latest offers and events via Facebook and Instagram ads.
c) This cookie identifies user sessions, passing information back to Response Tap’s reporting platform. This allows Us to see which page a user made a phone call from.

Provider

a) policies.google.com/privacy
b) facebook.com
c) responsetap.com

5. Control

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed.

The links below provide instructions on how to control Cookies in all mainstream browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

Safari (macOS): https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Safari (iOS): https://support.apple.com/en-gb/HT201265

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en

6. Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous versions, the provisions current and in effect shall prevail unless it is expressly stated otherwise.