Some Frequently Asked Questions

How is my holiday investment protected?
The 'First National Trustee Company Ltd' protects your membership rights at Tregenna Homes Limited. They are one of the world’s leading trust companies. FNTC hold the title deeds to all the Lodges to protect member's interests. These deeds remain unencumbered and free from all mortgages or charges against them. This means that whatever happens to Tregenna Castle Hotel Limited your investment is protected.

Who do I speak to if I have a query?
Tregenna Homes has an excellent after sales service for all its members. All you have to do is telephone 01736 795254 and ask to speak to a member of Tregenna Homes staff who will be delighted to advise you on what to do or who to contact.

What advantage does being a Tregenna Homes Member have against other resorts?
At Tregenna Homes we pride ourselves on being one of the few holiday clubs to offer our members a full after sales service. Your annual maintenance fees are strictly controlled and linked to the Government’s Retail Price Index for the full term of your lease. Our legal structure has been carefully thought out to provide our members with great protection, and a full explanation of this is given in our Legal Constitution, which all members are provided with at point of sale.

In addition, as Golden Key Club members you can benefit from many discounts off accommodation, restaurant facilities and other services during your week of membership. A list of these benefits is available on request.

How long do I own my week?
The current lease is for a twenty-five year period.

Can I swap my week for another time?
All members have an option to enrol as members of the exchange organisation known as Resort Condominiums International (RCI) who will provide you with a directory of over 3800 worldwide resorts that you can exchange into. You can telephone RCI direct, or our own after sales department can advise you.

What happens if I cannot use my week during one year?
You can rent it out to friends or family, we can rent it on your behalf through our reservations department, you can bank it with RCI (providing you are a member) and use the week at a different location at a more convenient time, or you can give your weeks to someone as a gift.

Can I resell my week?
You can resell your week at any time, either privately or by using the Tregenna Homes Resale Service. However, please remember that your purchase is a medium to long-term holiday investment.

I have heard that maintenance fees can escalate out of control - how am I protected at Tregenna Homes?
The cost of your maintenance is very carefully controlled by a ceiling placed on any increases (full details are in the constitution) this contributes to making your ownership at Tregenna Homes one of the best in the world. The annual maintenance fee provides you with worry free management of your holiday home. In order to maintain the high standard of your unit, everything necessary will be done on your behalf. Basically, your management fee covers items such as insurance of the building and contents, repairs and renovations, decorating, inside and outside maintenance and replacement of fixtures and fittings, plus use of leisure facilities. Items such as your TV licence, housekeeping, the supply of all fresh linen and towels, replenishment of toilet rolls, soaps etc. are also covered.

Do I have to pay any extra charges?
There is a standing charge for gas and electricity. There will also be a charge for any telephone calls that you make.

When can I take over my accommodation?
Your accommodation will be available from 4pm on Sunday. We would ask you to vacate your accommodation by 10am on your day of departure.

What happens when furniture and equipment starts to wear out?
Within your constitution, we have made provision for a percentage of your annual maintenance fee to be placed in a separate members sinking fund. This is to ensure that there are sufficient funds available to maintain your accommodation to the highest standard.

Can I bring pets?
Pets are not allowed in the properties, with the exception of registered service dogs. Facilities are available in St. Ives, or in the nearby area to accommodate pets in kennels, for which there is a charge. We can provide you with details upon request. Pets are not allowed to remain overnight in vehicles.

What do I have to bring with me on my holidays in order to be able to use my accommodation comfortably?
You should bring your normal personal toiletries. All other major items ie, bedding and towels, are provided and will be in your property for your arrival. Also provided for your arrival is complimentary toilet rolls, dishwasher tablets or washing up liquid, dish cloth and pan scourers. If you are not sure, or require specific advice on particular items, then please do not hesitate to phone a member of the Tregenna Homes Staff.